911 Emergency Call Taker - 24/7 Shifts & Training

National Public Safety Careers; Dorr Township (MI); Presencial; USD 40 000 - 62 000; Tempo integral

Resumo da oferta

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Dorr, Michigan. This role involves handling incoming emergency and non-emergency lines, verifying locations, and gathering caller information to support rapid response.

Successful applicants will follow scripted questions, enter data into dispatch software, and communicate with field units while maintaining caller privacy.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Descrição da oferta de emprego

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Dorr, Michigan. This role involves handling incoming emergency and non-emergency lines, verifying locations, and gathering caller information to support rapid response.

Successful applicants will follow scripted questions, enter data into dispatch software, and communicate with field units while maintaining caller privacy.