Emergency Call Taker: 24/7 Shifts & Training

National Public Safety Careers; Auburn Hills (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers in Auburn Hills, MI. The role involves answering emergency lines, verifying locations, and gathering essential caller information while adhering to scripted questions and privacy requirements.

Training and certifications will guide pre-arrival instructions and data entry into dispatch software. Candidates should possess strong listening skills, accurate typing, clear verbal communication, and a customer-service mindset.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication, following structured procedures.
• Customer service experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Accurate typing

Listening skills

Verbal communication

Customer service mindset

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking 911 Call Takers in Auburn Hills, MI. The role involves answering emergency lines, verifying locations, and gathering essential caller information while adhering to scripted questions and privacy requirements.

Training and certifications will guide pre-arrival instructions and data entry into dispatch software. Candidates should possess strong listening skills, accurate typing, clear verbal communication, and a customer-service mindset.