Emergency 911 Call Taker — 24/7 Shifts & Impact

National Public Safety Careers; Bogata (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Bogata, TX is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for dispatch.

The role emphasizes listening, accurate typing, and clear verbal communication, with training and certification. Previous customer service or public safety experience helps, but vacancies may accept applicants without dispatch experience.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Bogata, TX is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for dispatch.

The role emphasizes listening, accurate typing, and clear verbal communication, with training and certification. Previous customer service or public safety experience helps, but vacancies may accept applicants without dispatch experience.