Emergency 911 Call Taker — 24/7 Shifts (Cheney, KS)

National Public Safety Careers; Cheney (KS); Vor Ort; USD 35.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Zusammenfassung

National Public Safety Careers in Cheney, KS, seeks 911 Call Takers to handle incoming emergency and nonemergency lines, confirm locations, gather caller information, and document details in dispatch software. Training, certifications, and potential shift work are typical in this role.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures and meet assessments.

Qualifikationen

• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Active listening

Accurate typing

Verbal communication

Follow structured procedures

Ausbildung

High school diploma or equivalent

Jobbeschreibung

National Public Safety Careers in Cheney, KS, seeks 911 Call Takers to handle incoming emergency and nonemergency lines, confirm locations, gather caller information, and document details in dispatch software. Training, certifications, and potential shift work are typical in this role.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures and meet assessments.