Emergency Call Taker — 24/7 Public Safety Role

Public Safety Dispatch Network; Auburn (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Auburn, Kansas is seeking 911 Call Takers to join a public safety operations team. You will answer emergency and nonemergency lines, verify incident location, and document information for dispatch.

Candidates need a high school diploma; strong listening, accurate typing, and clear verbal communication are essential. Training and certifications will be provided.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience may help.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Auburn, Kansas is seeking 911 Call Takers to join a public safety operations team. You will answer emergency and nonemergency lines, verify incident location, and document information for dispatch.

Candidates need a high school diploma; strong listening, accurate typing, and clear verbal communication are essential. Training and certifications will be provided.