Emergency Call Taker — 24/7 Life-Saving Dispatch

Public Safety Dispatch Network; Cherryvale (KS); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Cherryvale, KS. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training covers approved procedures and pre-arrival instructions to assist callers.

Applicants should have a high school diploma or GED, strong listening and typing skills, and clear communication. Background checks and assessments may be required by the agency.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and background checks as required by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening

Verbal communication

Typing speed

Education

High school diploma or GED

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Cherryvale, KS. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training covers approved procedures and pre-arrival instructions to assist callers.

Applicants should have a high school diploma or GED, strong listening and typing skills, and clear communication. Background checks and assessments may be required by the agency.