911 Call Taker — Vital, Fast-Paced Dispatch Support

Public Safety Dispatch Network; Kansas; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Kechi, KS. This role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems. Training and certifications govern pre-arrival instructions and procedures.

Candidates typically hold a high school diploma, with customer service or public safety experience beneficial. The job may require 24/7 shifts and adherence to structured procedures, background checks, and ongoing training.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Kechi, KS. This role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems. Training and certifications govern pre-arrival instructions and procedures.

Candidates typically hold a high school diploma, with customer service or public safety experience beneficial. The job may require 24/7 shifts and adherence to structured procedures, background checks, and ongoing training.