911 Call Taker: Critical Emergency Support (24/7)

National Public Safety Careers; Cedar Vale (KS); Sur place; USD 30 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is listing 911 Call Taker opportunities in Chautauqua, KS. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Applicants should have a high school diploma or GED, with customer service or public safety experience helpful. Successful candidates will undergo structured training, background checks, and certifications as required by the agency.

Qualifications

• High school diploma or GED required; public safety or customer service experience helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with focused guidance and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Typing speed

Clear communication

Procedural adherence

Formation

High school diploma or GED

Outils

Dispatch software

Description du poste

National Public Safety Careers is listing 911 Call Taker opportunities in Chautauqua, KS. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Applicants should have a high school diploma or GED, with customer service or public safety experience helpful. Successful candidates will undergo structured training, background checks, and certifications as required by the agency.