Emergency Call Taker — Frontline 24/7 Support

National Public Safety Careers; Festus (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for Festus, Missouri. This role involves handling emergency calls, verifying locations, and documenting information for dispatch teams.

You will work to ensure accurate data capture and swift communication in high-stress situations. Applicants should have a high school diploma, strong listening skills, precise typing, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for Festus, Missouri. This role involves handling emergency calls, verifying locations, and documenting information for dispatch teams.

You will work to ensure accurate data capture and swift communication in high-stress situations. Applicants should have a high school diploma, strong listening skills, precise typing, and the ability to follow structured procedures.