Emergency Call Taker – 24/7 Dispatch & Support

National Public Safety Careers; Niangua (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks qualified individuals for 911 Call Taker roles in Niangua, Missouri. The positions involve handling emergency and nonemergency calls with accuracy and empathy, documenting details, and coordinating with dispatch units to ensure rapid aid.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training will cover call procedures, privacy, and safety guidelines. Benefits vary by employer and schedule.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or call-taking is helpful, dispatch experience not required.

Responsibilities

• Answer 911 and nonemergency calls with calm and professionalism.
• Confirm location, collect caller information, and document details.
• Enter information accurately into call-processing or dispatch software.
• Notify appropriate dispatch units promptly with essential data.
• Provide pre-arrival instructions within training and protocol.

Skills

Customer service

Listening

Typing

Verbal communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified individuals for 911 Call Taker roles in Niangua, Missouri. The positions involve handling emergency and nonemergency calls with accuracy and empathy, documenting details, and coordinating with dispatch units to ensure rapid aid.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training will cover call procedures, privacy, and safety guidelines. Benefits vary by employer and schedule.