Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Manila (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for opportunities in Manila, UT. This role involves handling emergency and nonemergency calls, confirming incident details, and documenting information for dispatch.

Training and certification are required to perform pre-arrival instructions and ensure accurate data entry. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience can be helpful.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for opportunities in Manila, UT. This role involves handling emergency and nonemergency calls, confirming incident details, and documenting information for dispatch.

Training and certification are required to perform pre-arrival instructions and ensure accurate data entry. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience can be helpful.