24/7 911 Call Taker - Fast-Paced Public Safety

Public Safety Dispatch Network; Port Washington (NY); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Prosperity, PA is seeking 911 Call Takers to rapidly respond to emergency calls and to document critical information for responders. You will verify locations, collect caller data, and guide callers with instructions while coordinating with dispatch teams.

Applicants should have a high school diploma, strong listening and typing abilities, and clear verbal communication. Training and certifications are provided; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Accurate typing

Verbal communication

Formation

High school diploma or equivalent

Description du poste

Public Safety Dispatch Network in Prosperity, PA is seeking 911 Call Takers to rapidly respond to emergency calls and to document critical information for responders. You will verify locations, collect caller data, and guide callers with instructions while coordinating with dispatch teams.

Applicants should have a high school diploma, strong listening and typing abilities, and clear verbal communication. Training and certifications are provided; shifts may include nights, weekends, and overtime.