Emergency 911 Call Taker — 24/7 Dispatch (Pilot Station)

Regional 911 Intake Solutions; Pilot Station (AK); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking experienced 911 Call Takers for positions in Pilot Station, AK. Call Takers are the first point of contact for emergency reporting, asking focused questions, confirming locations, and documenting information for responders.

These roles may involve rotating shifts, including nights and weekends, with training and certifications required. Candidates typically need a high school diploma or equivalent, with customer service or public safety experience

Qualifications

• High school diploma or recognized equivalent required
• Previous customer service, telephone support, or public safety experience may be helpful
• Some vacancies accept applicants without dispatch experience

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking experienced 911 Call Takers for positions in Pilot Station, AK. Call Takers are the first point of contact for emergency reporting, asking focused questions, confirming locations, and documenting information for responders.

These roles may involve rotating shifts, including nights and weekends, with training and certifications required. Candidates typically need a high school diploma or equivalent, with customer service or public safety experience