911 Call Taker — 24/7 Emergency Support Specialist

Regional 911 Intake Solutions; Fairbanks (AK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Fairbanks is seeking 911 Call Takers to handle emergency and nonemergency calls with accuracy and care. You will gather incident details, verify locations, and relay information to dispatch teams while maintaining caller privacy and following established procedures.

The role requires strong listening, accurate typing, and clear verbal communication, with potential training and certification in prearrival instructions and call‑taking processes.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Fairbanks is seeking 911 Call Takers to handle emergency and nonemergency calls with accuracy and care. You will gather incident details, verify locations, and relay information to dispatch teams while maintaining caller privacy and following established procedures.

The role requires strong listening, accurate typing, and clear verbal communication, with potential training and certification in prearrival instructions and call‑taking processes.