911 Call Taker – 24/7 Emergency Communications Specialist

Regional 911 Intake Solutions; Gambell (AK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Gambell, Alaska seeks dedicated 911 Call Taker to handle emergency lines and support dispatch operations.

This role involves asking focused questions, confirming locations, documenting information, and following structured procedures.

Applicants will work in a 24-hour environment with rotating shifts and must complete required training and certifications.

Qualifications

• High school diploma or equivalent required; dispatch experience not always necessary.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Clear verbal communication

Typing

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Gambell, Alaska seeks dedicated 911 Call Taker to handle emergency lines and support dispatch operations.

This role involves asking focused questions, confirming locations, documenting information, and following structured procedures.

Applicants will work in a 24-hour environment with rotating shifts and must complete required training and certifications.