911 Emergency Communications Specialist (24/7)

Regional 911 Intake Solutions; Akiachak (AK); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Akiachak, AK, seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations and caller information, follow scripted questions to assess urgency, and log details into dispatch software.

Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training, background checks, and certifications are part of the process.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or telephone support experience preferred.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Akiachak, AK, seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will verify locations and caller information, follow scripted questions to assess urgency, and log details into dispatch software.

Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training, background checks, and certifications are part of the process.