Emergency 911 Call Taker – Start a Life-Saving Career

Regional 911 Intake Solutions; Tyonek (AK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Tyonek, AK seeks dedicated 911 Call Takers to field emergencies, ask focused questions, verify locations, and document details for responders.

Responsibilities include answering calls, confirming caller information, entering data into dispatch software, and forwarding incident data to the appropriate unit. Applicants should have HS diploma and good listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required/preferred.
• Customer service, call center, or dispatch experience helpful.
• Strong listening, typing, and verbal communication abilities.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use standard questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers and provide essential instructions when trained.
• Utilize language-access resources when needed and follow procedures.

Skills

Listening skills

Typing

Verbal communication

Procedural follow-through

Education

HS diploma

Job description

Regional 911 Intake Solutions in Tyonek, AK seeks dedicated 911 Call Takers to field emergencies, ask focused questions, verify locations, and document details for responders.

Responsibilities include answering calls, confirming caller information, entering data into dispatch software, and forwarding incident data to the appropriate unit. Applicants should have HS diploma and good listening, typing, and communication skills.