911 Call Taker — Critical 24/7 Public Safety

Regional 911 Intake Solutions; Anchorage (AK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions in Eagle, AK seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations, and relay critical information to dispatch teams. You will work within structured procedures, using approved scripts and tools, while maintaining caller privacy and following training protocols.

The role supports rotating shifts in a public safety environment and requires strong listening, accurate typing, and clear communication.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Clear verbal communication essential.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Identify nature and urgency using approved questions.
• Enter details into call-processing software.
• Forward information to dispatch promptly.
• Assist distressed callers with essential instructions within training.
• Use language-access resources when needed.
• Complete pre-arrival instructions only within certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Eagle, AK seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations, and relay critical information to dispatch teams. You will work within structured procedures, using approved scripts and tools, while maintaining caller privacy and following training protocols.

The role supports rotating shifts in a public safety environment and requires strong listening, accurate typing, and clear communication.