911 Call Taker: Calm, Critical Emergency Communications

Public Safety Dispatch Network; Lander (WY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Lander, WY seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and caller details, and document information for dispatch. Training and certification are required to provide pre-arrival instructions and use approved procedures.

The role may involve shift work, nights, weekends, holidays, and overtime as needed. Strong listening, accurate typing, and clear communication are essential for success in this position.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension essential.
• Accurate typing and clear verbal communication required.
• Ability to follow structured procedures is necessary.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Lander, WY seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and caller details, and document information for dispatch. Training and certification are required to provide pre-arrival instructions and use approved procedures.

The role may involve shift work, nights, weekends, holidays, and overtime as needed. Strong listening, accurate typing, and clear communication are essential for success in this position.