911 Call Taker — Frontline Emergency Support (24/7)

Public Safety Dispatch Network; Burlington (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Burlington, WY. You will answer emergency and nonemergency lines, verify locations and caller details, and record information in dispatch systems to support responders. Training ensures you provide pre-arrival instructions and adhere to protocol.

Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. The role may involve shift work to cover 24/7 operations.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing, and communication skills are essential.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and lines
• Confirm incident location and caller information
• Use approved questions to identify nature and urgency
• Enter details into dispatch software
• Forward incident information to the proper dispatch function
• Assist distressed callers with instructions within training

Skills

Active listening

Accurate typing

Clear verbal communication

Questioning techniques

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Burlington, WY. You will answer emergency and nonemergency lines, verify locations and caller details, and record information in dispatch systems to support responders. Training ensures you provide pre-arrival instructions and adhere to protocol.

Candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. The role may involve shift work to cover 24/7 operations.