Emergency 911 Call Taker – Fast-Paced Public Safety

Regional 911 Intake Solutions; Wamsutter (WY); In loco; USD 40.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions in Worland, Wyoming, is seeking motivated 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, gather caller information, and document details for responders using approved questions and dispatch software.

Successful candidates will need strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures, with training and certifications to protect privacy and ensure accuracy.

Competenze

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and guidelines.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Conoscenze

Active listening

Typing speed

Verbal communication

Follow procedures

Formazione

High school diploma or equivalent

Strumenti

Dispatch software

Descrizione del lavoro

Regional 911 Intake Solutions in Worland, Wyoming, is seeking motivated 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, gather caller information, and document details for responders using approved questions and dispatch software.

Successful candidates will need strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures, with training and certifications to protect privacy and ensure accuracy.