911 Emergency Communications Specialist

Public Safety Dispatch Network; Sundance (WY); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Sundance, WY seeks 911 Call Taker to support emergency response operations. You will answer calls, verify locations and caller details, and follow structured questions to determine urgency and relay information to dispatch teams.

The role requires strong listening, accurate typing, and clear verbal communication. Training, certification, and exposure to diverse shifts may be part of the onboarding process.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience may help but is not required.
• Strong listening, typing accuracy, and verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Sundance, WY seeks 911 Call Taker to support emergency response operations. You will answer calls, verify locations and caller details, and follow structured questions to determine urgency and relay information to dispatch teams.

The role requires strong listening, accurate typing, and clear verbal communication. Training, certification, and exposure to diverse shifts may be part of the onboarding process.