EMEA Pre-Sales Engineer for Identity Solutions

Incode; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Working Hours

Open Vacation Policy

Equal Opportunities

Job summary

Incode is seeking a motivated professional to own customer issues end-to-end, troubleshoot during POCs, pilots, and production, and provide pre-sales/implementation support. You will collaborate with delivery teams, engineers, and customers to ensure successful onboarding and high satisfaction.

The role emphasizes strong communication, problem solving, and ownership in a fast-paced enterprise SaaS environment, with remote flexibility and a global team across multiple industries.

Qualifications

• BS degree in Computer Science or related field.
• Minimum 3 years in a similar role, ideally in an enterprise SaaS environment.
• Proficient in English and strong communication skills.

Responsibilities

• Own and resolve customer issues from triage to resolution.
• Research, diagnose, troubleshoot, and debug issues during POCs, pilots, implementations, and production.
• Assist Delivery/Project Managers with onboarding and pre-sales/implementation support.
• Develop and contribute to internal/external knowledge bases.
• Champion customer needs and maintain high standards of service.

Skills

Communication skills

Problem solving

Customer service

Ownership

English proficiency

Education

BS in Computer Science

Tools

Postman

Insomnia

Python

React Native

Flutter

MongoDB

Redis

Job description

Incode is seeking a motivated professional to own customer issues end-to-end, troubleshoot during POCs, pilots, and production, and provide pre-sales/implementation support. You will collaborate with delivery teams, engineers, and customers to ensure successful onboarding and high satisfaction.

The role emphasizes strong communication, problem solving, and ownership in a fast-paced enterprise SaaS environment, with remote flexibility and a global team across multiple industries.