Pre-Sales Engineer EMEA

RemoteWork; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Incode is a leading provider of identity solutions. We seek a Senior Pre-Sales Engineer for the EMEA region to serve as the technical backbone of customer-facing efforts, owning issues from report to resolution and supporting POCs, pilots, and implementations.

You will collaborate with cross-functional teams, train for POCs and deployments, and contribute to knowledge bases while upholding high standards of technical excellence and customer advocacy.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Minimum 3 years of experience in similar roles, ideally in enterprise SaaS.
• Proficiency in English and strong communication skills.
• Experience with APIs, SDKs, cloud computing, and HTTP JSON services.
• Familiarity with mobile app development and frameworks, and web/mobile SDK integration.
• Proven ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Responsibilities

• Own customer issues from report to resolution and perform root cause analysis.
• Triaging, debugging, and coordinating with engineers to mitigate incidents.
• Research, diagnose, and troubleshoot issues during POCs, pilots, and production.
• Assist with training for POCs and implementations alongside Delivery/Project Managers.
• Contribute to internal and external knowledge bases.
• Advocate for customers and uphold high standards of service and technical excellence.

Education

Bachelor's degree in CS or related field

Job description

About the role

Incode is a leading provider of identity solutions, helping organizations authenticate and verify identities to reduce fraud and enable trusted digital experiences. As a Senior Pre-Sales Engineer for the EMEA region, you will be the technical backbone of customer-facing efforts, owning issues from first report to resolution and supporting POCs, pilots, and implementations.

What you'll do

• Own customer issues from report to resolution and perform root cause analysis
• Triaging, debugging, and coordinating with engineers to mitigate incidents
• Research, diagnose, and troubleshoot issues during POCs, pilots, and production
• Assist with training for POCs and implementations alongside Delivery / Project Managers
• Contribute to internal and external knowledge bases
• Advocate for customers and uphold high standards of service and technical excellence

What they're looking for

• Bachelor's degree in Computer Science or related field
• Minimum 3 years of experience in similar roles, ideally in enterprise SaaS
• Proficiency in English and strong communication skills
• Experience with APIs, SDKs, cloud computing, and HTTP JSON services
• Familiarity with mobile app development and frameworks, and web/mobile SDK integration
• Proven ability to work cross-functionally and manage multiple priorities in a fast-paced environment

For applicants in Nigeria

• The listing states eligibility for EMEA; it does not specify Nigeria in particular. Confirm eligibility before applying.
• Timezone expectations are not specified beyond EMEA; confirm during interview if needed.
• The listing does not state whether the role is contractor or employee. Confirm during interview.
• Pay currency or range is not stated. Confirm during interview.
• Visa or work-authorization notes are not stated. Confirm during interview.