EMEA Mid-Market Customer Success Leader

OpenKrill; United States; Remote; USD 78,000 - 123,000; Full time

Job summary

BioRender is seeking a Mid-Market Customer Success Manager (EMEA) based in Dublin to own a portfolio of academic and research customers across Europe. You’ll drive renewals, expansions, and long-term value, acting as a strategic partner to scientific, operational, and procurement stakeholders.

The role emphasizes autonomy, ambiguity, and early team-building in a growing regional presence. You will collaborate with Sales, Product, Marketing, and Support to align platform usage with realistic

Qualifications

• 3-5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
• Proven experience owning renewals and driving expansion within a commercial book of business.
• Experience working with academic, research, or institutional customers; EMEA experience is strongly preferred.
• Strong ability to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences.
• Familiarity with Customer Success metrics such as retention, expansion, renewal forecasting, and pipeline contribution.
• Excellent communication, organization, and prioritization skills.
• BSc or Master’s degree in Life Sciences is a plus
• Full professional fluency in English (additional European languages a plus).
• Willingness to travel occasionally within the EMEA region as needed.

Responsibilities

• Own a Mid-Market book of business across the EMEA region, driving renewals, expansion, and long-term customer retention.
• Build trusted relationships with scientific, operational, and procurement stakeholders, positioning BioRender as a strategic partner in research and scientific communication.
• Proactively identify renewal risks and growth opportunities, forecasting outcomes and partnering with Sales on expansion strategy where appropriate.
• Drive customer adoption and value realization by aligning BioRender’s platform to real scientific workflows and institutional needs.
• Surface and execute expansion opportunities through data-informed account planning and ongoing customer discovery.
• Support onboarding and training as needed, with a focus on accelerating time-to-value rather than reactive support.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure customer needs are met and feedback is shared.
• Serve as a foundational member of BioRender’s Dublin-based Customer Success presence, contributing to regional insights, process development, and best practices for EMEA.

Education

BSc or Master’s degree in Life Sciences

Job description

BioRender is seeking a Mid-Market Customer Success Manager (EMEA) based in Dublin to own a portfolio of academic and research customers across Europe. You’ll drive renewals, expansions, and long-term value, acting as a strategic partner to scientific, operational, and procurement stakeholders.

The role emphasizes autonomy, ambiguity, and early team-building in a growing regional presence. You will collaborate with Sales, Product, Marketing, and Support to align platform usage with realistic