Remote Mid-Market Customer Success Manager: Renewals & Growth

BioRender; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

BioRender is seeking an experienced Customer Success Manager to own a Mid-Market book, drive renewals, expansion, and long-term customer value. You will partner with scientific, operational, and procurement stakeholders to position BioRender as a strategic platform in research and scientific communication.

Ideal candidates have 3–5+ years in SaaS CS or AM, with proven renewals, negotiations, and revenue growth through expansion. Travel up to 20% may be required.

Qualifications

• 3–5+ years in CS, account management, or similar SaaS role.
• Experience owning renewals, pricing negotiations, and expansions.
• Ability to engage senior stakeholders and tailor value messaging.
• Familiarity with retention metrics, forecasting, and pipeline.
• Strong communication, organization, and prioritization.
• Degree in Life Sciences is a plus.
• Will travel up to 20%.

Responsibilities

• Own a Mid-Market book of business, driving renewals, expansion, and retention.
• Build trusted relationships with scientific, operational, and procurement stakeholders.
• Forecast renewal risks and growth opportunities with Sales on expansion.
• Drive adoption and value realization by aligning BioRender to workflows.
• Surface and execute expansion opportunities via data-informed planning.
• Support onboarding and training to accelerate time-to-value.
• Collaborate with Sales, Product, Marketing, and Support to meet needs.

Skills

Customer Success

Account Management

Renewals

Upsell Expansion

Stakeholder Engagement

Forecasting

Communication

Organization

Education

Life Sciences degree

Job description

BioRender is seeking an experienced Customer Success Manager to own a Mid-Market book, drive renewals, expansion, and long-term customer value. You will partner with scientific, operational, and procurement stakeholders to position BioRender as a strategic platform in research and scientific communication.

Ideal candidates have 3–5+ years in SaaS CS or AM, with proven renewals, negotiations, and revenue growth through expansion. Travel up to 20% may be required.