Mid-Market Customer Success Manager (Fully Remote)

BioRender; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Global impact

Job summary

BioRender is seeking a commercially minded Customer Success Manager to drive retention, expansion, and long-term customer value in a Mid-Market segment. This role thrives in ambiguity and requires independence.

You will own renewals, build trusted relationships with scientists, ops and procurement, and collaborate with Sales, Product, Marketing, and Support to maximize ARR and customer outcomes. Remote-first and globally impacting.

Qualifications

• 3–5+ years in Customer Success or Account Management in a SaaS environment.
• Demonstrated success owning renewals, contract negotiations, and revenue growth.
• Familiarity with CS metrics like retention, expansion, and forecasting.

Responsibilities

• Own a Mid-Market book of business, driving renewals, expansion, and customer retention.
• Build trusted relationships with scientific, operational, and procurement stakeholders.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support.

Skills

Customer Success

Account Management

SaaS

Forecasting

Job description

• We're looking for a commercially minded Customer Success Manager to drive retention, expansion, and long-term customer value.
• This role suits someone who thrives in ambiguity and works independently.

What You'll Be Doing:

• Own a Mid-Market book of business, driving renewals, expansion, and customer retention.
• Build trusted relationships with scientific, operational, and procurement stakeholders.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support.

What You Bring:

• 3–5+ years in Customer Success or Account Management in a SaaS environment.
• Demonstrated success owning renewals, contract negotiations, and revenue growth.
• Familiarity with CS metrics like retention, expansion, and forecasting.

Why Work With Us:

• We are mission-driven with a shared vision of improving scientific communication.
• BioRender figures have appeared in over 54,000 publications and are used in 200+ countries.
• Backed by top investors like Y Combinator with a remote-first culture.

BioRender accelerates scientific communication through a platform for creating scientific figures. The remote-first, mission-driven company has millions of users in over 200 countries and is backed by Y Combinator.