EMEA CSM Lead - Enterprise Accounts & Renewals

Openkrill; United States; A distancia; USD 78.000 - 123.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Competitive compensation

Generous perks

Descripción de la vacante

Nooks is seeking a Customer Success Manager to serve mid-market and enterprise EMEA customers from Dublin (preferred). You will own onboarding, drive adoption, and ensure customers realize maximum value from the Nooks platform, while guiding them through renewals and expansions.

You’ll develop multi-threaded relationships with key stakeholders, monitor health metrics, and collaborate across teams to optimize usage, surface opportunities, and provide strategic input to product teams.

Formación

• 5+ years of B2B SaaS CSM experience managing 20+ accounts with a strong renewals track record.
• 2+ years of customer onboarding and support experience.
• 2+ years of SDR or SDR management experience.
• Familiar with sales tech stack: Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
• Comfortable with data analytics and using data to identify customer challenges.
• Excellent written and verbal communication skills.
• Self-starter with experience in a rapidly-changing SaaS startup.
• Willing to be based in Dublin; UK locations considered for the right candidate.

Responsabilidades

• Manage a portfolio of ~20 mid-market and enterprise EMEA accounts, maximizing impact and value.
• Onboard new customers, ensuring seamless integration into their sales processes.
• Develop and maintain multi-threaded relationships to understand customer goals and deployment.
• Conduct regular check-ins to share outcomes and identify opportunities for optimization and growth.
• Analyze usage metrics to identify features that provide value and lead upsell conversations.
• Monitor customer health metrics and develop proactive plans to address concerns.
• Assist with Technical Support for your customers as needed.
• Serve as the voice of the customer, providing product feedback to match requirements.

Conocimientos

B2B SaaS CSM

Portfolio management

Onboarding

SDR experience

Sales tech stack

Data analytics

Communication skills

Self-starter

Cross-functional collaboration

Location flexibility Dublin/UK

Herramientas

Outreach

Salesloft

Salesforce

HubSpot

Apollo

Descripción del empleo

Nooks is seeking a Customer Success Manager to serve mid-market and enterprise EMEA customers from Dublin (preferred). You will own onboarding, drive adoption, and ensure customers realize maximum value from the Nooks platform, while guiding them through renewals and expansions.

You’ll develop multi-threaded relationships with key stakeholders, monitor health metrics, and collaborate across teams to optimize usage, surface opportunities, and provide strategic input to product teams.