EMEA Dedicated Implementations Lead

Ashby; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Unlimited PTO

10-year exercise window for stock options

Generous equipment and software budget

$100/month education budget

Job summary

Ashby is looking for a Manager of Dedicated Implementations to lead an EMEA team ensuring high-quality customer experiences. The role involves project management, team leadership, and tailoring implementations for strategic customers. Candidates should have a strong background in managing complex enterprise environments and demonstrate a customer-centric approach. The company provides competitive compensation, unlimited PTO, and a supportive work environment, with a focus on high-quality outputs and team growth.

Qualifications

• Extensive experience managing and executing implementation and onboarding projects.
• Proven ability to build and scale high-performing teams.
• Strong understanding of customer needs and tailoring implementations accordingly.
• Ability to drive work forward and translate ambiguity into clear paths.
• Strong knowledge of the EMEA market to effectively deliver implementations.
• Comfortable operating in complex enterprise environments with multiple stakeholders.
• Solid understanding of a complex product (ideally Ashby) and its technical intricacies.
• Proactive attitude to address customer opportunities and improve processes.
• Effective partnership with cross-functional stakeholders to define progress.

Responsibilities

• Lead an EMEA-based team of Implementation Specialists.
• Oversee the delivery of implementation experiences for dedicated customer segments.
• Ensure high-quality customer journeys during onboarding.
• Utilize regional insights to enhance implementation strategies.
• Facilitate seamless transitions into Customer Success.

Skills

Implementation & Project Management

Team Leadership

Customer Centricity

Bias for Action

Regional Focus

Fluency with Enterprise Motions

Technical Proficiency

Critical Thinking & Solutions Orientation

Cross-functional Collaboration

Job description

Ashby is looking for a Manager of Dedicated Implementations to lead an EMEA team ensuring high-quality customer experiences. The role involves project management, team leadership, and tailoring implementations for strategic customers. Candidates should have a strong background in managing complex enterprise environments and demonstrate a customer-centric approach. The company provides competitive compensation, unlimited PTO, and a supportive work environment, with a focus on high-quality outputs and team growth.