EMEA Customer Success Manager - Growth Path & Flexible Remote

Apryse; United States; Remote; USD 48,000 - 78,000; Full time

Benefits offered by this job

Extended benefits package

Remote work flexibility

Gent office option

WFH allowance

Job summary

Apryse is expanding its Customer Success team in Belgium with a role focused on establishing and nurturing customer relationships to drive product adoption, retention, and expansion. This individual contributor position offers clear career progression toward a manager or team lead within two to three years.

The role emphasizes managing a customer portfolio, proactive risk management, cross-functional collaboration, and rigorous data hygiene, with English as the primary language and German or

Qualifications

• Minimum 1-2 years of experience in Customer Success/Account Management desirable.
• Detail-oriented with fierce data hygiene and tracking.
• Proven experience as a Customer Success Manager or similar role preferred.
• Strong English communication; German or Italian proficiency is a plus.

Responsibilities

• Manage a portfolio of customers and ensure a high-quality experience.
• Build strong relationships and be a trusted point of contact.
• Identify risks early and address them proactively.
• Partner cross-functionally to drive outcomes.
• Navigate conversations balancing company priorities with customer needs.
• Maintain data, reporting, and internal documentation.
• Own internal tools and workflows tied to customer management.
• Contribute to process improvements and team efficiency.

Skills

Customer success mindset

English proficiency

Collaboration across teams

Negotiation skills

Analytical thinking

Independent work

Tools

Excel/Google Sheets

Data tools

Reporting platforms

Job description

Apryse is expanding its Customer Success team in Belgium with a role focused on establishing and nurturing customer relationships to drive product adoption, retention, and expansion. This individual contributor position offers clear career progression toward a manager or team lead within two to three years.

The role emphasizes managing a customer portfolio, proactive risk management, cross-functional collaboration, and rigorous data hygiene, with English as the primary language and German or