Customer Success - Strategic - EMEA (Fully Remote)

Unknown; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Professional development stipend

Fully remote across Europe

Job summary

Unknown is hiring for a strategic, customer-facing role across Europe to manage a portfolio of 20–30 high-value accounts. You will align customer objectives with product capabilities and business strategy, driving renewals, expansions, and growth.

You will analyze usage, build senior-level partnerships, and act as a strategic partner across AI products with high autonomy. This is a fully remote position across Europe with ongoing professional development support.

Qualifications

• 7–10 years in Customer Success, Account Management, or Strategic Partnerships in SaaS.
• Proven value delivery with technical or mission-critical products.
• Fluency in English and German.
• Opportunity to work on AI products with high autonomy.
• Annual discretionary professional development stipend.

Responsibilities

• Own commercial outcomes including renewals, expansions, retention, and customer growth.
• Analyze customer usage and engagement to identify opportunities for deeper adoption and integration.
• Build trusted relationships with senior stakeholders and act as a strategic partner.

Skills

Customer Success

Account Management

Strategic Partnerships

Job description

• Strategic customer-facing role focused on building long-term partnerships with enterprise and strategic clients across EMEA.
• Manage a portfolio of 20-30 high-value accounts, aligning customer objectives with product capabilities and business strategy.

Key Responsibilities:

• Own commercial outcomes including renewals, expansions, retention, and customer growth.
• Analyze customer usage and engagement to identify opportunities for deeper adoption and integration.
• Build trusted relationships with senior stakeholders and act as a strategic partner.

Requirements:

• 7-10 years of experience in Customer Success, Account Management, or Strategic Partnerships in a SaaS environment.
• Proven experience delivering measurable value with technical or mission-critical products.
• Fluency in English and German essential.
• Opportunity to work on innovative AI products with high autonomy.
• Annual discretionary professional development and learning stipend.
• Fully remote working setup across Europe.

Unknown

This is an AI-first company providing innovative products that shape how businesses interact with technology. It operates as a fast-paced, high-autonomy environment with a global team and minimal bureaucracy.