Account Manager - EMEA

Benchling, Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Benchling, Inc. is seeking an Account Manager to partner with top Life Sciences customers, ensuring successful outcomes from implementation through renewal and expansion.

You will collaborate with Professional Services, Product, Sales, and technical teams to maximize customer value, drive adoption, and sustain long-term partnerships. The role emphasizes strong communication, strategic thinking, and a customer-centric approach to scale Benchling’s impact in biotech R&D.

Qualifications

• Experience managing strategic customers in Life Sciences.
• Strong relationship-building and negotiation skills.
• Ability to collaborate with Professional Services, Product, Sales and IT teams.

Responsibilities

• Build and maintain productive relationships with key stakeholders across Scientific and IT functions including customer champions and economic buyers.
• Experience managing complex customers with highly technical implementations.
• Engage regularly to drive renewal negotiations and expansion opportunities.

Skills

Relationship management

Life sciences experience

Renewals negotiations

Cross-functional collaboration

Communication skills

Job description

We are rebuilding biotech for the AI era.When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.Benchling is the AI platform for biotech R D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it’s core to how we work, and we’re committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you’ll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling believes in putting our customers at the center of everything we do. We strive to provide an exceptional experience for our customers and our users from the first touchpoint, through our implementations, and once they are live. We take pride in our world-class renewal rates, and Account Management is an essential part of this equation. To keep up with our rapidly expanding growth, we have a team of seasoned Account Managers with experience in Life Sciences, who can help grow the organization, develop our processes, and drive execution. Our Account Manager team works alongside our Professional Services, Product, Sales and technical teams to help our most strategic customers enhance the value of their Benchling investments. Account Managers will engage regularly and strategize directly with our customers to ensure long term value. Alongside the client, they will develop strategies and tactics to understand the health of the client, own renewal negotiations and execution and drive expansion of success packages. Through regular engagements with the clients, Account Managers will identify clients who can benefit from a product or technical subject matter expert related to areas of improvement, and direct them to the approapriate team to drive progress on customer initiatives.

RESPONSIBILITIES

Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas including customer champions and economic buyersExperience managing complex customers with highly technical implementationsUtilize customer engagement models throughout the lifetime customer journey to ensure customer satisfaction, governance, expansion opportunity in order to maximize va