Hybrid Client Reimbursement Support Specialist

TEKsystems; United States; Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Hybrid schedule with 3 days onsite and

Benefits eligibility

Job summary

TEKsystems is seeking a Customer Service Reimbursement Specialist in Schaumburg, IL to support client reimbursement programs. The role emphasizes email communication, case resolution, client support, and program administration.

This is not a high-volume call center; the ideal candidate excels in written communication, multi-database research, and managing detailed customer cases. Hybrid schedule; Contract to Hire; pay is $21.00/hr.

Qualifications

• 2+ years of customer service experience in an office or professional environment.
• Strong written and email communication skills.
• Excellent English grammar, spelling, and professional correspondence.
• Strong computer skills across multiple databases, applications, and monitors.
• Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
• Basic Excel skills, including data entry and copy/paste; willing to learn more.
• Strong typing with a minimum of 40 WPM.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customer cases and follow-through to resolution.
• High school diploma or equivalent.

Responsibilities

• Manage day-to-day administration and support of client reimbursement programs.
• Primary point of contact for clients through heavy email communication, case management, and issue resolution.
• Develop and maintain strong client relationships via proactive communication and follow-up.
• Lead recurring client meetings and provide ongoing program support.
• Update client profiles, driver information, program configurations, and account details.
• Monitor program requirements and assist with compliance-related activities.
• Prepare monthly payment approval reports and follow up with clients regarding approvals.
• Initiate payment cycles and assist with resolving payment failures or discrepancies.
• Coordinate and facilitate driver training prior to program launches and during hiring cycles.
• Manage program communications and provide information to clients and participants.
• Create and update client-specific support materials, communications, and training documents.
• Track requests through Salesforce, email, and phone with turnaround times.
• Partner with Account Management and Sales teams to support client satisfaction, retention, and growth.

Skills

Written communication

Email management

Customer service

Multitasking

Data entry

40 WPM typing

Office suite

Education

High school diploma

Tools

Salesforce

Excel

Outlook

Word

Job description

TEKsystems is seeking a Customer Service Reimbursement Specialist in Schaumburg, IL to support client reimbursement programs. The role emphasizes email communication, case resolution, client support, and program administration.

This is not a high-volume call center; the ideal candidate excels in written communication, multi-database research, and managing detailed customer cases. Hybrid schedule; Contract to Hire; pay is $21.00/hr.