Email Support Specialist (Onsite / Offsite)

Sky Health Care Management; Newark (NJ); Ibrido; USD 30.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive hourly pay

Paid training and onboarding

Opportunities for career growth andAdv

Flexible scheduling

Performance-based incentives

Professional development opportunities

Descrizione del lavoro

Sky Health Care Management is seeking an Email Support Specialist to respond to customer inquiries via email, provide accurate product and policy information, and resolve service-related concerns. The role emphasizes strong written communication, reliability, and privacy of customer information.

The position supports both onsite and offsite work arrangements, requiring excellent organization and the ability to manage multiple email conversations while maintaining quality customer service.

Competenze

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong grammar, spelling, and proofreading abilities.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to type efficiently and manage multiple email requests.
• Strong attention to detail and time-management skills.
• Ability to work independently and as part of a team.
• Excellent customer service and problem-solving abilities.
• Previous email support, administrative, or customer service experience is preferred but not required.

Mansioni

• Respond to incoming customer emails promptly and professionally.
• Provide accurate information regarding company products, services, and policies.
• Assist customers with account inquiries, billing questions, and service requests.
• Research customer concerns and provide appropriate solutions.
• Handle complaints and resolve issues in a professional manner.
• Maintain clear, accurate, and organized records of customer communications.
• Follow up on unresolved inquiries to ensure customer satisfaction.
• Escalate complex issues to the appropriate department when necessary.
• Manage multiple email conversations while meeting response-time expectations.
• Protect confidential customer information and follow company policies.
• Maintain professional written communication and proper email etiquette.

Conoscenze

Written communication

Verbal communication

Grammar & proofreading

Time management

Problem-solving

Customer service

Multitasking

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

We are seeking a detail-oriented, professional, and customer-focused Email Support Specialist to join our team. The successful candidate will be responsible for responding to customer inquiries through email, providing accurate information, resolving service-related concerns, and ensuring a positive customer experience.

This position is available for both onsite and offsite work arrangements. The ideal candidate should have excellent written communication skills, strong organizational abilities, and a passion for helping customers.

Key Responsibilities

• Respond to incoming customer emails promptly and professionally.
• Provide accurate information regarding company products, services, and policies.
• Assist customers with account inquiries, billing questions, and service requests.
• Research customer concerns and provide appropriate solutions.
• Handle complaints and resolve issues in a professional manner.
• Maintain clear, accurate, and organized records of customer communications.
• Follow up on unresolved inquiries to ensure customer satisfaction.
• Escalate complex issues to the appropriate department when necessary.
• Manage multiple email conversations while meeting response-time expectations.
• Protect confidential customer information and follow company policies.
• Maintain professional written communication and proper email etiquette.

Qualifications and Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong grammar, spelling, and proofreading abilities.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to type efficiently and manage multiple email requests.
• Strong attention to detail and time-management skills.
• Ability to work independently and as part of a team.
• Excellent customer service and problem-solving abilities.
• Previous email support, administrative, or customer service experience is preferred but not required.

Compensation and Benefits

Hourly Pay: $21.90- $33.61

Additional compensation and benefits may include:

• Competitive hourly compensation.
• Paid training and onboarding.
• Opportunities for career growth and advancement.
• Flexible scheduling, depending on business needs.
• Performance-based incentives, if applicable.
• Professional development opportunities.