Customer Support Specialist: Detail-Driven & Multitasker

Mc-Machinery-Systems,-Inc.; Elk Grove Village (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

Mc-Machinery-Systems, Inc. is seeking a Customer Support Representative in Elk Grove Village, IL. The role emphasizes delivering product information, answering inquiries, and supporting customers with timely, courteous service.

Responsibilities include handling phone orders for consumable parts, invoicing, pricing, data entry, and collaboration with Logistics to manage stock. A Associate Degree and proficiency with MS Word/Excel/PowerPoint are preferred.

Qualifications

• Associate degree in business/administration or equivalent.
• Proficient in MS Word, Excel and PowerPoint.
• Strong written and verbal communication skills.

Responsibilities

• Assist customers by phone for orders on consumable parts.
• Fill out invoice forms, determine charges, collect deposits, and process changes.
• Inform customers of unit prices, shipping dates, delays, and details.
• Enter data into the computer to calculate total costs and verify accuracy.
• Notify logistics of orders that may deplete stock and initiate purchases.
• Identify opportunities to upsell new or additional services.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Multitasking

Analytical skills

Interpersonal skills

Organizational skills

Detail oriented

Education

Associate Degree in Business/Administration

Tools

MS Word

MS Excel

PowerPoint

Job description

Mc-Machinery-Systems, Inc. is seeking a Customer Support Representative in Elk Grove Village, IL. The role emphasizes delivering product information, answering inquiries, and supporting customers with timely, courteous service.

Responsibilities include handling phone orders for consumable parts, invoicing, pricing, data entry, and collaboration with Logistics to manage stock. A Associate Degree and proficiency with MS Word/Excel/PowerPoint are preferred.