Elite VIP Concierge Supervisor

Treasure Island Hotel Casino

Nevada

On-site

USD 19,000 - 25,000

Full time

8 days ago

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Job summary

Treasure Island Hotel & Casino is seeking a courteous Front Desk/Guest Services professional to manage VIP reservations, room readiness, and personalized guest experiences on a fast-paced casino floor.

You will handle room bookings, check-in/out, and coordinate with casino hosts to arrange amenities, while delivering exceptional customer service and maintaining accurate guest billing and room preferences.

Qualifications

Front desk/concierge experience preferred.
Excellent customer service skills required.
Strong telephone etiquette.
Bi-lingual preferred.

Responsibilities

Utilize ARTS to book VIP guest shows, dinners, cabanas, and limos.
Print guest itineraries when amenities are booked.
Answer multi-line phone system and assist guests with reservations and requests.
Ensure VIP guest requests are met and rooms are prepared for arrival.
Ensure efficient VIP check-in/out and resolve related issues with minimal guest involvement.
Verify guest identifications and payments; manage room preferences and post-departure bills.