VIP Guest Experience Concierge

Treasure Island Hotel Casino; Nevada; On-site; USD 35,000 - 55,000; Full time

Job summary

Treasure Island Hotel Casino seeks a guest services focused Concierge/Front Desk to assist VIP guests with reservations, shows, dining, and in-room amenities. You will coordinate with casino hosts, manage room deliveries, and ensure a flawless check-in and check-out experience.

Strong customer service, telephone etiquette and LMS+ familiarity are required; bilingual preferred. The role involves high-volume calls, multi-tasking, and clear communication to maintain exceptional guest relations.

Qualifications

• Bachelor's degree preferred.
• One year front desk or concierge experience preferred.
• Excellent customer service skills required.
• Minimum one year customer service experience preferred.
• Bi-lingual preferred.

Responsibilities

• Assist guests with hotel reservations, shows, dinners and other requests.
• Ensure VIP guest requests are met and rooms prepared for arrival.
• Support efficient check-in and check-out processes with a professional approach.
• Coordinate with casino hosts for comps and amenities as appropriate.
• Handle high-volume phone lines and multi-task effectively.

Skills

Customer service

Telephone etiquette

Bi-lingual

Multi-tasking

Education

Bachelor's degree preferred

Tools

LMS+ software

Microsoft Office (Word, Excel)

Job description

Treasure Island Hotel Casino seeks a guest services focused Concierge/Front Desk to assist VIP guests with reservations, shows, dining, and in-room amenities. You will coordinate with casino hosts, manage room deliveries, and ensure a flawless check-in and check-out experience.

Strong customer service, telephone etiquette and LMS+ familiarity are required; bilingual preferred. The role involves high-volume calls, multi-tasking, and clear communication to maintain exceptional guest relations.