Spa Attendant & Guest Experience Lead

Treasure Island Hotel Casino; Nevada (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Treasure Island Hotel Casino is seeking an experienced Spa/Salon Supervisor to oversee staff, ensure adherence to spa and company policies, and deliver exceptional guest service in a fast-paced environment.

Responsibilities include scheduling, guest check-in/out, locker room tours, linen management, and maintaining spa/salon cleanliness and appearance. English proficiency is required, bilingual helpful, and a flexible schedule is preferred for this role.

Qualifications

• Two to five years customer service experience with at least one year of spa fitness experience preferred.
• Must have flexible schedule.
• Excellent communication skills a must.
• Basic knowledge of Microsoft Office Excel, Word and Outlook preferred.
• Able to communicate in English both verbal and written form.
• Bi-lingual helpful.
• Basic knowledge of spa software preferred.
• Knowledge of basic office equipment including multi-line phone system, fax and copy machine preferred.
• Ability to multi-task and handle a fast-paced work environment.

Responsibilities

• Supervise Spa/Salon staff to ensure they adhere to and enforce company, as well as Spa and Salon policies, practices and procedures while being alert to their duties and responsibilities.
• Instruct new hires and employees on expectations and responsibilities for each role.
• Order products for back bar and amenities.
• Prepare schedules for spa attendants and maintain time-off requests.
• Check guests in and out of spa/salon facility.
• Provide tours of locker room and wet areas to all guests.
• Provide beverages, towels, robes, and slippers to guests.
• Provide exceptional customer service and assist guests with any questions.
• Ensure all services are completed promptly in time allotted.
• Provide professional and courteous behavior to all guests and employees.
• Discard soiled linen as well as folding and restocking of clean linen as needed.
• Pick up linen from dock as needed.
• Push and pull linen carts to appropriate areas.
• Stock water and juices in spa area.
• Oversee guests’ needs in the gym by providing water in the cooler, bottled water and offering iced towels.
• Monitor the gym for cleanliness and reorganize weights and other equipment.
• Maintain the overall appearance of the spa/salon.
• Perform other job related duties as deemed necessary for the success of the department.

Skills

Customer service

Communication skills

Multi-tasking

Flexibility

English language

Bi-lingual helpful

Tools

Microsoft Office (Excel/Word/Outlook)

Spa software

Multi-line phone system

Fax and copy machine

Job description

Treasure Island Hotel Casino is seeking an experienced Spa/Salon Supervisor to oversee staff, ensure adherence to spa and company policies, and deliver exceptional guest service in a fast-paced environment.

Responsibilities include scheduling, guest check-in/out, locker room tours, linen management, and maintaining spa/salon cleanliness and appearance. English proficiency is required, bilingual helpful, and a flexible schedule is preferred for this role.