Guest Services Concierge: Front Desk & Info

Treasure Island Hotel Casino; Las Vegas (NV); On-site; USD 30,000 - 42,000; Full time

Job summary

Treasure Island Hotel Casino in Las Vegas seeks a Guest Services Agent to warmly welcome guests and provide information and assistance with deluxe service standards.

You will help guests with safety deposit boxes, mail, and shipping needs, and support basic business services. Strong customer service and availability are required, with opportunities to engage across departments in a high-energy casino resort environment.

Qualifications

• Providing excellent customer service is required.
• Knowledge of basic office equipment (fax, copier, printers, keyboards) and answering phones preferred.
• Previous business services or mail service experience preferred.
• Prior customer service experience is preferred.
• Previous cash handling experience is preferred.
• Must have open availability.

Responsibilities

• Welcome guests to the property and provide AAA four diamond service.
• Assist guests with basic property questions and provide information requested.
• Assist guests with safety deposit boxes.
• Assist guests with shipping and receiving packages, faxes, and mail.
• Assist guests with basic business needs such as supplies or access to the business service suite.
• Answer phone calls from guests and provide assistance when necessary.
• Perform all duties deemed necessary for the success of the department.

Skills

Customer service

Cash handling

Open availability

Education

High school diploma or GED

Job description

Treasure Island Hotel Casino in Las Vegas seeks a Guest Services Agent to warmly welcome guests and provide information and assistance with deluxe service standards.

You will help guests with safety deposit boxes, mail, and shipping needs, and support basic business services. Strong customer service and availability are required, with opportunities to engage across departments in a high-energy casino resort environment.