Elite Service Advisor – High-Volume, ESOP & Growth

Carter Myers Automotive; Williamsburg (VA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Ownership Plan (ESOP)

Health, dental, and vision insurance

Tuition assistance

Career growth within CMA network

Employee discounts on vehicles and SVC

Closed Sundays

Job summary

CMA Williamsburg Ford is growing fast and adding an experienced Service Advisor to a busy service drive. This role involves managing a daily service lane, writing repair orders, explaining recommendations clearly, and delivering a customer-first experience in a high-volume environment.

Ideal candidates have 4–5 years in a franchised auto dealership, thrive under pressure, and are proficient with dealership DMS platforms such as CDK, Reynolds & Reynolds, or ADP.

Qualifications

• 4–5 years experience as a Service Writer or Service Advisor in a franchised automotive dealership.
• Proven ability to handle a high-volume service drive, manage workload, and deliver professional customer experience.
• Ability to explain repair recommendations clearly and maintain trust with customers.
• Experience with dealership DMS platforms (CDK, Reynolds & Reynolds, ADP or similar).

Responsibilities

• Manage a daily service lane and build long-term customer relationships.
• Write accurate repair orders and clearly explain recommendations.
• Communicate effectively with technicians to keep work moving efficiently.
• Proactively update customers throughout the repair process.
• Deliver a professional, customer-first experience on every visit.

Skills

Customer service

Communication

Tools

CDK

Reynolds & Reynolds

ADP

Job description

CMA Williamsburg Ford is growing fast and adding an experienced Service Advisor to a busy service drive. This role involves managing a daily service lane, writing repair orders, explaining recommendations clearly, and delivering a customer-first experience in a high-volume environment.

Ideal candidates have 4–5 years in a franchised auto dealership, thrive under pressure, and are proficient with dealership DMS platforms such as CDK, Reynolds & Reynolds, or ADP.