Service Advisor

Royal Oak Ford; Royal Oak (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid Holidays

Paid vacation

Paid Training

Employee vehicle purchase plans

Discounts on products and services

Long term job security

Job summary

Royal Oak Ford in Royal Oak, Michigan is seeking an experienced Service Advisor who will manage the customer's service experience from start to finish. Candidates should be detail-oriented with strong customer satisfaction and communication skills.

The role offers excellent pay and benefits, including medical, dental, and a 401K plan. Responsibilities include taking ownership of the customer experience and assisting with all inquiries to ensure satisfaction.

Qualifications

• Detail-oriented with strong customer satisfaction skills.
• Friendly and organized personality.
• Professional appearance and clean driving record.

Responsibilities

• Oversee the customer's service experience.
• Support all owner inquiries to ensure satisfaction.

Skills

Customer satisfaction

Communication skills

Time management

Organized personality

Job description

Royal Oak Ford is looking for an experienced Service Advisor. Applicants must be detail oriented with strong customer satisfaction and communication skills. Ford and CDK experience a plus but not required. You will be responsible for our customer's service experience, from greeting vehicle owners on the drive lane to explaining the repair process, our Service Advisors are true professionals. We offer excellent pay and benefits.

What We Offer

• Top Volume Ford dealer nationally
• Ford Motor President Award recipient for customer satisfaction
• Stable and experienced management
• Medical and Dental
• 401K Plan
• Paid Holidays
• Paid vacation
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services
• Family owned and operated
• Long term job security

Responsibilities

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Qualifications

• Organized and friendly personality
• Time management skills
• Good communication skills with your customers
• Professional, well-groomed personal appearance
• Clean driving record