Automotive Service Advisor — Growth & Customer Experience

Brooksville Ford; Brooksville (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Discounts on Parts and Servic

Employee Referral Program with Bonuses

Job summary

Brooksville Ford is seeking a Service Advisor to coordinate service work and enhance the customer service experience. The role involves selling additional services while serving as a liaison between customers and technicians, ensuring timely vehicle repair.

We offer a supportive and professional work environment, with competitive pay and numerous career advancement opportunities. Ideal candidates will have good communication skills, a professional appearance, and the ability to manage service

Qualifications

• Previous experience as a Service Advisor is a plus but not required.
• Good communication and customer service skills.
• Computer competency and basic math skills.
• Self-motivated with the ability to set and achieve targeted goals.
• Professional, well-groomed personal appearance.
• Clean driving record and valid driver's license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and document their vehicle issues.
• Manage service orders and ensure prompt service.
• Check repair progress and contact customers about changes.
• Distribute work between technicians according to policy.
• Answer technical questions about vehicle problems.
• Maintain Customer Satisfaction scores at or above standards.

Skills

Communication skills

Customer service skills

Organizational skills

Time management

Job description

Brooksville Ford is seeking a Service Advisor to coordinate service work and enhance the customer service experience. The role involves selling additional services while serving as a liaison between customers and technicians, ensuring timely vehicle repair.

We offer a supportive and professional work environment, with competitive pay and numerous career advancement opportunities. Ideal candidates will have good communication skills, a professional appearance, and the ability to manage service