Experienced Service Advisor-CMA's Williamsburg Ford

Carter Myers Automotive; Williamsburg (VA); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Ownership Plan (ESOP)

Health, dental, and vision insurance

Tuition assistance

Career growth within CMA network

Employee discounts on vehicles and SVC

Closed Sundays

Job summary

CMA Williamsburg Ford is growing fast and adding an experienced Service Advisor to a busy service drive. This role involves managing a daily service lane, writing repair orders, explaining recommendations clearly, and delivering a customer-first experience in a high-volume environment.

Ideal candidates have 4–5 years in a franchised auto dealership, thrive under pressure, and are proficient with dealership DMS platforms such as CDK, Reynolds & Reynolds, or ADP.

Qualifications

• 4–5 years experience as a Service Writer or Service Advisor in a franchised automotive dealership.
• Proven ability to handle a high-volume service drive, manage workload, and deliver professional customer experience.
• Ability to explain repair recommendations clearly and maintain trust with customers.
• Experience with dealership DMS platforms (CDK, Reynolds & Reynolds, ADP or similar).

Responsibilities

• Manage a daily service lane and build long-term customer relationships.
• Write accurate repair orders and clearly explain recommendations.
• Communicate effectively with technicians to keep work moving efficiently.
• Proactively update customers throughout the repair process.
• Deliver a professional, customer-first experience on every visit.

Skills

Customer service

Communication

Tools

CDK

Reynolds & Reynolds

ADP

Job description

Experienced Service Advisor – High Volume | Closed Sundays | $75k–$125k

CMA Williamsburg Ford is growing fast, our service drive is busy, and we’re adding another experienced Service Advisor to keep workloads manageable and customer experience strong. This is a high-volume, well-run operation with leadership that understands how advisors succeed.

Why CMA?

Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. Our team members are owners, and that ownership mindset drives accountability, stability, and career growth. We believe great advisors succeed when expectations are clear, workloads are fair, and leadership has their back.

What You’ll Do

• Manage a daily service lane and build long-term customer relationships
• Write accurate repair orders and clearly explain recommendations
• Communicate effectively with technicians to keep work moving efficiently
• Proactively update customers throughout the repair process
• Deliver a professional, customer-first experience on every visit

What We’re Looking For

• 4–5 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment, with a proven ability to handle a consistent workflow, maintain accurate repair orders, and deliver a professional customer experience.
• Demonstrated success in a high-volume service drive, including managing a steady car count, coordinating with technicians, and maintaining strong communication under pressure.
• Proven ability to build long‑term customer relationships, explain recommendations clearly, and maintain trust through transparent communication and timely updates.
• Experience working within dealership DMS platforms (CDK, Reynolds & Reynolds, ADP, or similar), with accurate documentation and strong attention to detail.
• Strong technical understanding of maintenance and repair needs, enabling effective triage, accurate write‑ups, and confidence when discussing service recommendations with customers.
• Exceptional organizational and time-management skills, including the ability to prioritize ROs, manage promise times, and support shop efficiency.
• Customer-focused mindset with professionalism, teamwork, and pride in delivering an outstanding service experience.
• Valid Driver’s License and a clean driving record.
• Ability to pass drug screen and pre-employment background check

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance
• Tuition Assistance
• Opportunities for career growth within CMA’s dealership network
• Employee discounts on vehicles and services
• Closed Sundays (work life balance)

If you’re an experienced Service Advisor looking for strong earnings, stability, and leadership that values process over chaos, we should talk.