Elite Service Advisor — Elevate Customer Experience

Sonic Automotive, Inc.; California; Hybrid; USD 90,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Sonic Automotive, Inc. in Colma, CA is seeking a Service Advisor to be the liaison between customers and technicians, ensuring proper diagnosis, service, and timely repairs. You will provide excellent customer service, document needs, and explain recommended services with clear estimates.

The position offers a comprehensive benefits package and a pay scale from $90,000 to $160,000, with potential commissions, and a full-time schedule including Monday through Saturday.

Qualifications

• Valid driver’s license with acceptable driving record.
• Legally authorized to work in the United States.
• Able to complete background check, MVR review and drug screening.

Responsibilities

• Greet customers professionally and document service needs.
• Explain services, provide estimates, and obtain authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor repairs and timelines.
• Inform customers about status and delays during service.

Skills

Customer service

Communication skills

Interpersonal skills

Automotive knowledge

Tools

DMS

Scheduling software

Job description

Service Advisor - Lexus of Serramonte in Colma, CA at Sonic Automotive

Job Type: Sales

Experience: Associate

About

AtLexus of Serramonte, part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Salary: $90,000 to $160,000

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Responsibilities:

• Greet customers professionally, listen to their concerns, and accurately document vehicle service needs.
• Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor repair progress and ensure timely completion of work.
• Keep customers informed throughout the service process, including repair status, timelines, and any delays.
• Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.
• Follow up with customers to ensure satisfaction, resolve concerns, and educate them on recommended maintenance services.
• Strong communication and interpersonal skills with the ability to build customer relationships.
• Basic knowledge of automotive maintenance, repair services, and vehicle systems.
• Proficient with computers, dealership management systems, and service scheduling software.
• Excellent organizational skills with the ability to manage multiple customers and priorities in a fast-paced environment.

Additional Requirements:

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Compensation:

• $90,000 to $160,000

(The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include hourly rate. The position may also pay commission compensation which is based on the value, or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.