Elite Service Advisor — Elevate Customer Experience

Sonic Automotive, Inc.; California (MO); Hybrid; USD 90,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Sonic Automotive, Inc. in Colma, CA is seeking a Service Advisor to be the liaison between customers and technicians, ensuring proper diagnosis, service, and timely repairs. You will provide excellent customer service, document needs, and explain recommended services with clear estimates.

The position offers a comprehensive benefits package and a pay scale from $90,000 to $160,000, with potential commissions, and a full-time schedule including Monday through Saturday.

Qualifications

• Valid driver’s license with acceptable driving record.
• Legally authorized to work in the United States.
• Able to complete background check, MVR review and drug screening.

Responsibilities

• Greet customers professionally and document service needs.
• Explain services, provide estimates, and obtain authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor repairs and timelines.
• Inform customers about status and delays during service.

Skills

Customer service

Communication skills

Interpersonal skills

Automotive knowledge

Tools

DMS

Scheduling software

Job description

Sonic Automotive, Inc. in Colma, CA is seeking a Service Advisor to be the liaison between customers and technicians, ensuring proper diagnosis, service, and timely repairs. You will provide excellent customer service, document needs, and explain recommended services with clear estimates.

The position offers a comprehensive benefits package and a pay scale from $90,000 to $160,000, with potential commissions, and a full-time schedule including Monday through Saturday.