Elite Auto Service Advisor - Growth, Training & Benefits

Sonic Automotive, Inc.; Belmont (CA); On-site; USD 75,000 - 175,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA

401k

PTO

Personal automotive concierge

Job summary

Sonic Automotive, Autobahn Motors in Belmont, CA, is seeking a Service Advisor to act as the liaison between customers and our skilled technicians, ensuring timely diagnoses, servicing, and repairs. You will greet customers, document issues, explain estimates, and manage schedules in a fast-paced service environment.

The role requires 2+ years as a Service Advisor, familiarity with Mercedes-Benz, and experience with CDK.

Qualifications

• At least 2+ years experience as a Service Advisor in a high volume dealership setting.
• Experience with Mercedes-Benz brand.
• Dealership Advisor and Sales experience a plus.
• Excellent CSE and Hours per RO.
• Experience using and working with CDK.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Service Advisor experience

Mercedes-Benz brand

CDK software

Customer service excellence

Multitasking

Organizational skills

Tools

CDK

Job description

Sonic Automotive, Autobahn Motors in Belmont, CA, is seeking a Service Advisor to act as the liaison between customers and our skilled technicians, ensuring timely diagnoses, servicing, and repairs. You will greet customers, document issues, explain estimates, and manage schedules in a fast-paced service environment.

The role requires 2+ years as a Service Advisor, familiarity with Mercedes-Benz, and experience with CDK.