Lucrative Service Advisor | Automotive Customer Liaison

Sonic Automotive; San Jose (CA); On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) match

Paid time off

Training & development

Job summary

Honda of Stevens Creek, part of the Sonic Automotive family, is seeking a Service Advisor to join its service team. You will greet customers, document service needs, explain repairs, estimate costs, and coordinate with technicians to keep vehicles moving smoothly.

This full-time role offers a pay range of $150,000 to $250,000 per year, plus a comprehensive benefits package and ongoing training. Reliable communication and organization are essential to succeed in our fast-paced dealership

Qualifications

• Strong communication and interpersonal skills to build customer relationships.
• Basic automotive knowledge of maintenance and repair services.
• Proficient with dealership software and computer systems.
• Excellent organization to manage multiple customers in a fast-paced setting.

Responsibilities

• Greet customers and document service needs accurately.
• Explain services, provide estimates, obtain authorization.
• Coordinate workflow to maximize department efficiency.
• Communicate with technicians to track repair progress.
• Keep customers informed on status and delays.
• Prepare repair orders and invoices, process payments.
• Follow up to ensure satisfaction and educate on maintenance.

Skills

Communication

Interpersonal skills

Automotive knowledge

Computers & systems

Organizational skills

Tools

Dealership management systems

Service scheduling software

Job description

Honda of Stevens Creek, part of the Sonic Automotive family, is seeking a Service Advisor to join its service team. You will greet customers, document service needs, explain repairs, estimate costs, and coordinate with technicians to keep vehicles moving smoothly.

This full-time role offers a pay range of $150,000 to $250,000 per year, plus a comprehensive benefits package and ongoing training. Reliable communication and organization are essential to succeed in our fast-paced dealership