Deskside & Remote IT Support Specialist

Horizontal Talent; Rancho Cordova (CA); On-site; USD 30,000 - 44,000; Full time

Job summary

Horizontal Talent is seeking a deskside support specialist to provide reliable, hands-on technical help across the organization. You will tackle hardware and software issues, support collaboration tools, and deliver responsive service in a fast-paced environment.

Responsibilities include escalated incidents, remote support, MS 365/Teams/Zoom/Citrix, and Jira ticketing. Occasional on-site work in Rancho Cordova, CA is required.

Qualifications

• 3+ years in a deskside/technical support role.
• High school diploma or equivalent.
• Experience with Microsoft 365, Teams, Zoom, Citrix/VDI.
• Diagnose and resolve Windows and Mac hardware/software issues.
• Proficient with Jira for ticketing and dashboards.
• Strong written and verbal communication.
• Able to collaborate with IT teams and vendors.
• On-site support in Rancho Cordova, CA when needed.

Responsibilities

• Provide deskside support for incidents and service requests, including escalations.
• Deliver remote support by phone, email, and remote tools; occasional in-person visits.
• Support Microsoft 365, Teams, Zoom,Citrix/VDI environments.
• Troubleshoot hardware/software issues on Windows and Apple devices.
• Prepare hardware for shipment to remote employees.
• Create and manage tickets in Jira for the deskside team.
• Assist with home electronics, Wi‑Fi setups, and peripherals.
• Support desktop components of IT projects as needed.
• Provide clear updates and escalate issues to appropriate IT teams.
• Occasionally available for after-hours or 24/7 support.

Skills

Years of experience

Microsoft 365 / Teams / Zoom

Citrix / VDI

Jira

Communication skills

Analytical skills

Team collaboration

On-site support (Rancho Cordova)

Education

High school diploma or equivalent

Tools

Jira

Job description

Horizontal Talent is seeking a deskside support specialist to provide reliable, hands-on technical help across the organization. You will tackle hardware and software issues, support collaboration tools, and deliver responsive service in a fast-paced environment.

Responsibilities include escalated incidents, remote support, MS 365/Teams/Zoom/Citrix, and Jira ticketing. Occasional on-site work in Rancho Cordova, CA is required.