Hotel PBX & Guest Communications Specialist

Ascent Hospitality; Mobile (AL); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Competitive Salary

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Job summary

Ascent Hospitality is seeking a friendly and detail-oriented Front Desk/Operator to manage high-volume guest calls, help with reservations, and relay information across hotel departments. The role emphasizes professional communication, accuracy in records, and responsive service in a fast-paced environment.

Ideal candidates bring prior receptionist/customer-service experience, strong verbal skills, and reliability to support guest satisfaction while assisting during emergencies and coordinating

Qualifications

• Previous experience in customer service or receptionist roles preferred.
• Excellent verbal communication skills for effective interaction with guests and colleagues.
• Strong focus on providing exceptional customer service and ensuring guest satisfaction.
• Basic computer proficiency, including familiarity with office applications and reservation systems.
• Ability to multitask and handle multiple responsibilities simultaneously.
• Attention to detail in maintaining accurate records and updating guest information.
• Effective problem-solving skills to resolve guest inquiries and issues promptly.
• Adaptability to work varying shifts, including evenings, weekends, and holidays as required in hospitality settings.

Responsibilities

• Answer incoming calls promptly and professionally, directing to the appropriate departments.
• Provide information about hotel facilities, services, and local attractions; assist with reservations.
• Facilitate communication between hotel departments for coordination.
• Act as a point of contact during emergencies per hotel protocols.
• Operate and maintain switchboards and voicemail.
• Deliver courteous, helpful, and responsive customer service.
• Log calls, update guest information, and maintain accurate records.
• Resolve guest concerns related to telephone services promptly.

Skills

Switchboard operations

Intercoms

Voicemail

Customer service

Multitasking

Attention to detail

Problem-solving

Emergency procedures

Team collaboration

Basic computer skills

Job description

Ascent Hospitality is seeking a friendly and detail-oriented Front Desk/Operator to manage high-volume guest calls, help with reservations, and relay information across hotel departments. The role emphasizes professional communication, accuracy in records, and responsive service in a fast-paced environment.

Ideal candidates bring prior receptionist/customer-service experience, strong verbal skills, and reliability to support guest satisfaction while assisting during emergencies and coordinating