Elite Guest Experience Concierge

Pacific Hotel Management, LLC; Palo Alto, Northern (CA, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Pacific Hotel Management, LLC is seeking a Personal Concierge to be the first contact for guests, providing personalized service from arrival through departure. The role includes Front Office duties, assisting guests across departments and promoting hotel services.

You will greet guests, assist with check-in/check-out, coordinate reservations and meetings, help with luggage, transport arrangements, and respond to requests while maintaining a calm, professional demeanor in a fast-paced hotel

Qualifications

• Minimum of High School Diploma or equivalent.
• Minimum of 1 year of customer service in hospitality or equivalent.
• Strong English communication and interpersonal skills.

Responsibilities

• Greet guests and assist with directions and services.
• Check-in/check-out guests and handle reservations.
• Promote hotel services and assist with transportation arrangements.
• Coordinate on-site meetings and escort guests.
• Maintain lobby area and handle multiple inquiries.
• Provide personal shopping and deliver packages as needed.

Skills

English communication

Interpersonal skills

Multitasking

Conflict resolution

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Search engines

Job description

Pacific Hotel Management, LLC is seeking a Personal Concierge to be the first contact for guests, providing personalized service from arrival through departure. The role includes Front Office duties, assisting guests across departments and promoting hotel services.

You will greet guests, assist with check-in/check-out, coordinate reservations and meetings, help with luggage, transport arrangements, and respond to requests while maintaining a calm, professional demeanor in a fast-paced hotel