Guest Experience Concierge

InterContinental The Clement Monterey; Palo Alto (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Clement, Palo Alto is seeking a Personal Concierge to be the first contact for guests, providing personalized service from arrival through departure. This role combines front desk duties with guest assistance across hotel services to ensure a seamless stay.

Responsibilities include greeting guests, assisting with check-in/check-out, coordinating reservations, delivering services, and promoting hotel offerings while maintaining professional appearance and confidentiality.

Qualifications

• Minimum of High School Diploma or equivalent.
• Minimum of 1 year in customer service position in Hospitality.
• Strong written and spoken English.

Responsibilities

• Greet guests and associates and provide warm, professional service.
• Manage door, parking guidance, and transportation arrangements.
• Check-in/check-out guests and assist with reservations for rooms, dining and events.
• Coordinate on-site meetings and escort guests to rooms or facilities.
• Handle calls, emails, and requests; assist with luggage and deliveries.
• Promote hotel services and maintain a safe, clean entrance area.

Skills

English (Business)

Interpersonal skills

Multitasking

Conflict resolution

Education

High School Diploma

Tools

Microsoft Office

Outlook

Search engines

Job description

The Clement, Palo Alto is seeking a Personal Concierge to be the first contact for guests, providing personalized service from arrival through departure. This role combines front desk duties with guest assistance across hotel services to ensure a seamless stay.

Responsibilities include greeting guests, assisting with check-in/check-out, coordinating reservations, delivering services, and promoting hotel offerings while maintaining professional appearance and confidentiality.